I recently interviewed Ross Allmark, Head of Ticketing at music start-up DICE, for our OverTime Podcast series. Ross shared his experience when he received some hard to hear feedback from his team. You can listen to Ross's story here.

As a middle manager, it’s important to ensure what you are feeding upwards is constructive and helpful, and what you’re feeding downwards is clear and purposeful. A lot of managers struggle to differentiate between the two and send everything upwards. We explore how middle managers can best navigate the challenges of sitting between two groups.